VirtuOz Goes Mobile with Launch of Virtual Agents for Mobile Phones and Tablets
Consumers can now talk, touch, tap, swipe and text their way to personalized interactions with businesses on the most popular mobile devices
EMERYVILLE, CA – September 13, 2012 – Expanding its award winning intelligent virtual agents (IVAs) solutions currently deployed on the Websites of leading companies such as Michelin, SFR, GameFly, and Symantec, VirtuOz, Inc., the leading provider of IVAs for online marketing, sales, and support, today announced the availability of VirtuOz’ IVAs for mobile phones and tablets.
Based on recent research, almost 50 percent of smartphone users access mobile apps 10+ times a day; 73 percent use mobile apps to assist or make a mobile purchase; and 78 percent use them for customer service. Yet 50 percent of applications are abandoned because they don’t facilitate self-service, are not easy to use, and don’t integrate with a live agent.
Designed to easily integrate with live chat and built to provide a contemporary customer engagement model able to meet the needs of today’s on the go user, retailers, insurance companies and banks can leverage VirtuOz’ IVAs for mobile to create innovative applications such as:
• Personal virtual shopping agents, the online equivalent of a savvy sales representative on the floor.
• Virtual insurance agents that provide onsite accident support by guiding customers through the claims process – from taking pictures, to filling out paperwork, to filing a police report.
• Virtual bank tellers that facilitate e-payments, transfer funds and check balance status.
“Businesses are increasingly looking for innovative ways to engage customers in a mobile world,” said Pamela Kostka, CMO of VirtuOz. “The conversational interface provided by virtual agents is ideally suited to engage customers on mobile platforms and provide an effortless and rewarding customer experience that creates loyal customers. VirtuOz IVAs for mobile are introducing a new era of speech-, touch¬- and tap-based interactions that are changing the way businesses transact with consumers in the same way that Apple’s Siri® and Google Now have changed the way consumers interact with their phones for personal use.”
At the root of innovative VirtuOz mobile applications is the most advanced and widely deployed IVA technology available today. Key features of VirtuOz IVA for mobile and tablets include:
• Multi-input flexibility giving end users the choice to use speech recognition, multi-touch, or typing interchangeably
• Multi-lingual support for English, French, German and Spanish.
• Native mobile application integration enhancing the user experience by providing relevant location-based information
• SDK availability that supports the latest mobile iOS and Android OS.
• Speech API for plug and play integration with any speech recognition solution.
• SMS channel accessibility for the broadest audience reach via SMS text message.
VirtuOz’ intelligent virtual agents for mobile phones and tablets are available now. Pricing is an annual subscription based on conversation usage and a one-time set up fee. To view a demo, to http://youtu.be/JwiAtT1DqlM.
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by CRM Idol 2012, the American Business Awards, Best in Biz, Network Products Guide and the TiE50 Awards, the company’s award winning intelligent virtual agents offer companies a new channel for online self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of its customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, GameFly, and Symantec. More information about VirtuOz can be found at www.virtuoz.com.
VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.