VirtuOz Extends Accessibility of Intelligent Virtual Agent Technology with Launch of Micro-Agents

March 18, 2012

Special purpose micro-agents allow companies to experience the immediate value of virtual agents

EMERYVILLE, CA – March 20, 2012 – VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced availability of VirtuOz Micro-Agents, special purpose virtual agents that address specific topics with enough repeat customer requests to provide companies with immediate return on investment. VirtuOz Micro-Agent for Shipping is the first of many micro-agents to be launched in the coming months and is available now for a free test drive.

VirtuOz Micro-Agents offload simple or moderately complex common customer requests or inquires such as shipping status, password recovery, account registration, order status and feedback/NPS. Leveraging the same proven virtual agent technology used by leading Global 2000 companies, micro-agents are able to grow with a company’s needs and can transform into full agents able to address more complex marketing, sales, and support needs.
“Whether a company needs a virtual agent for a specific mission; a sales, marketing or support function; or for their entire company, VirtuOz is the first to offer an entire enterprise suite of IVAs to quickly and efficiently build digital customer relationships that redefine how companies and consumers interact,” said Steve L. Adams, VirtuOz president and CEO. “We’re confident that companies using VirtuOz Micro-Agents will experience such compelling cost savings and improved customer interactions that they will quickly look to leverage IVAs in other areas in their company.”

Aimed at addressing shipping related costs and inquiries, which continue to make the top five reasons for cart abandonment , the VirtuOz Micro-Agent for Shipping:
• Increases conversion by quickly and accurately addressing shipping and associated cost inquiries that can stall a purchase.
• Improves the customer experience by offering 24/7 customer support through the shopping and checkout process.
• Reduces support costs by handling routine questions at 1/10th the cost of traditional channels.
• Supports English, French, German and Spanish.
• Integrates with CRM, ERP or custom back office applications.

With IVAs predicted to become the industry standard for online customer interactions in the next few years , VirtuOz Micro-Agents are designed to quickly build a contemporary customer engagement model able to meet the needs of today’s Web savvy user.

Availability
The VirtuOz Micro-Agent for shipping is available now. Pricing is based on conversations and includes a one-time set up fee, and an annual subscription. To sign up for a free limited-version 30-day test or to get started now, go to: www.virtuoz.com/micro-agent?cid=pr-micro-agent-testdrive.

About VirtuOz

VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by the American Business Awards, Best in Biz 2011, and Tech Awards Circle, our award winning intelligent virtual agents offer companies a new channel for self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of our customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including PayPal, Michelin, SFR, H&R Block and Symantec. More information about VirtuOz can be found at www.virtuoz.com.

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VirtuOz is a trademark of VirtuOz, Inc. All other company and product names are trademarks or registered trademarks of their respective holders.


i Forrester Research, October 2010, Forrester State of Retailing online 2010: Key Metrics & Multichannel & Global Strategies
ii Gartner Research, July 2010, Key Considerations for Virtual Assistant Selection