Virtual customer service agents are constantly getting hit on

August 26, 2011

Charlie is the kind of girl your mom wants you to date. She’s smart, polite, low maintenance, not to mention exotically pretty (can’t quite place her ethnic background). She’s also got a great job. Why not ask her out? Well, there’s one minor problem: She isn’t real.

VirtuOz provides intelligent virtual agents (IVAs) that help respond to customer marketing, sales and support questions with a personalized message. The fact that these IVA’s are virtual hasn’t stopped people from asking them personal questions. Like, “are you single?” Read more>>>>