Meeting the Demands of
Today's Digital Customer
VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channels, ensuring a high quality user experience while improving operational performance. Recognized by CRM Idol 2012, the American Business Awards, Best in Biz 2011 and Tech Awards Circle, our award winning intelligent virtual agents offer companies a new channel for self-service that delivers the best possible customer experience at one-tenth the cost of traditional channels. VirtuOz solutions combine best-in-class virtual agent solutions with best practices across agent development, deployment, and optimization to deliver predictable and measurable results. Intelligent virtual agents are predicted to become the new standard for customer interaction in the next few years. VirtuOz leads the market for successful use of intelligent virtual agents, having processed over 166 million conversations on behalf of our customers in 2011 and with the largest number of live enterprise intelligent virtual agents for Global 2000 companies including Kaspersky, Michelin, SFR, Gamefly and Symantec..
Facts & Stats
- Acquired by Nuance, 2013
- Differentiating websites and increasing the number of self-service interactions for Fortune 1000 companies in North America and Europe.
- Resolving more than 10M customer interactions a month for web consumers.
- Addressing a high growth opportunity in a nascent market (Gartner forecasting 15% adoption by Fortune 1000 alone by year-end 2013).
- Patented, cutting edge technology for virtual agent-enabled web customer service.
- Experienced management team with a proven track record building, scaling, and leading software startups through multiple liquidity events.