Intelligent Virtual Agents from VirtuOz enable large and mid-market enterprises to meet increasing web customer service demand with increased effectiveness, lower costs, and added value to the customer.  Based upon patent-pending natural language processing technology and a knowledge base of millons of real world interactions, VirtuOz agents serve as an effective first point of contact for web customer service, increasing the efficiency of upfront information collection, problem resolution and handling time-sensitive interactions for web consumers. Globally, VirtuOz virtual agents are having a significant impact on increasing the value of customer contacts, improving the overall quality of service, and freeing up human service personnel for high value interactions in financial services, high tech and consumer, retail, and telecommunications industries.